JOYN Group Help Center
  1. JOYN Group Help Center
  2. Joyn Product Support

Joyn Product Support

Welcome! You can raise a request for Joyn Product Support using the options provided.

DMM - Report an issue

Tell us the problem you're experiencing.

Please make sure you are using the latest DMM version (available in the OutSystems FORGE) and see if the answer to your situation isn't already available in the FAQ in DMM's manual.

Required fields are marked with an asterisk*

Summarize the issue briefly.

Please provide details of the problem you are having, including: a description of the steps made; if you can you replicate the issue; the result you got and the result you expected

Drag and drop files, paste screenshots, or browse

If you have an issue regarding an execution with DMM, please attach the 3 logs: DMM log of the execution; OutSystems Service Center general log; OutSystems Service Center error log.

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