Jira Service Management

{"xsrfToken":"e7261ea841304fc06380a63d7211fa1bd680c837_lout","branding":{"id":"5","key":"prodsupp","name":"Joyn Product Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/50f85df0-0614-4135-bf82-1c6ba9649e20/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDBhMGIyMS1mYmNjLTRhMTctYjkzZi02YWJkMjA0YjMyMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwZjg1ZGYwLTA2MTQtNDEzNS1iZjgyLTFjNmJhOTY0OWUyMCI6WyJyZWFkIl19LCJleHAiOjE3NDgxMDQ5NzksIm5iZiI6MTc0ODEwNDM3OX0.7_Dr8dZIBd0OHbn9f2osTkfXG3-OFYN0SFo0AJv8fgo&client=4d0a0b21-fbcc-4a17-b93f-6abd204b3204&mode=fit","logoId":"50f85df0-0614-4135-bf82-1c6ba9649e20","isLogoAvailable":true,"helpCenterTitle":"Welcome to JOYN Group's Help Center","sharedPortalName":"JOYN Group Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to JOYN Group's Help Center","sharedPortalName":"JOYN Group Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3ea5d4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDBhMGIyMS1mYmNjLTRhMTctYjkzZi02YWJkMjA0YjMyMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDgxMDQ5NzksIm5iZiI6MTc0ODEwNDM3OX0.2_4LCv8IFQIdOvNp6OcIfcugxNcwBZJRTMr6w_gqh84&client=4d0a0b21-fbcc-4a17-b93f-6abd204b3204&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#231f20","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"prodsupp","projectId":10450,"serviceDeskId":5,"name":"Joyn Product Support","description":"Welcome! You can raise a request for Joyn Product Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"69","name":"BizAPIs - Report an issue","descriptionHtml":"","callToAction":"BizAPIs - Report an issue","introHtml":"Tell us the problems you're experiencing.","icon":11412,"iconUrl":"https://infosistema.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11412","groups":[9],"key":""},{"id":"70","name":"DMM - Report an issue","descriptionHtml":"Please make sure you are using the latest DMM version (available in the OutSystems FORGE) and see if the answer to your situation isn't already available in the FAQ in DMM's manual.","callToAction":"DMM - Report an issue","introHtml":"Tell us the problem you're experiencing.","icon":11416,"iconUrl":"https://infosistema.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[9],"key":""},{"id":"71","name":"DocDigitizer - Report an issue","descriptionHtml":"","callToAction":"DocDigitizer - Report an issue","introHtml":"Tell us the problems you're experiencing.","icon":11414,"iconUrl":"https://infosistema.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11414","groups":[9],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[71,70,69]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRODSUPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDBhMGIyMS1mYmNjLTRhMTctYjkzZi02YWJkMjA0YjMyMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgxMDU1NzksIm5iZiI6MTc0ODEwNDM3OX0.cQ-bO_Bo9g-FSPND7jzGNkJk35MuREqcHNEPwcH1KHU","targetCollection":"upload-project-10450","endpointUrl":"https://api.media.atlassian.com","clientId":"4d0a0b21-fbcc-4a17-b93f-6abd204b3204","tokenDurationInMins":20}},"reqCreate":{"id":69,"projectId":10450,"form":{"name":"BizAPIs - Report an issue","descriptionHtml":"","callToAction":"BizAPIs - Report an issue","intro":"Tell us the problems you're experiencing.","instructions":"","icon":11412,"iconUrl":"https://infosistema.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11412","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Please identify the bizAPIs service and your company","description":"Summarize the issue briefly.","descriptionHtml":"Summarize the issue briefly.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the issue.","description":"Please provide details of the problems you are having.","descriptionHtml":"Please provide details of the problems you are having.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"If you have an API service input/output available for the issue, please attach them.","descriptionHtml":"If you have an API service input/output available for the issue, please attach them.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/69","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/69","calendarParams":{"firstDay":0,"date":"2025-05-24T17:32:59+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDBhMGIyMS1mYmNjLTRhMTctYjkzZi02YWJkMjA0YjMyMDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgxMDU1NzksIm5iZiI6MTc0ODEwNDM3OX0.cQ-bO_Bo9g-FSPND7jzGNkJk35MuREqcHNEPwcH1KHU","targetCollection":"upload-project-10450","endpointUrl":"https://api.media.atlassian.com","clientId":"4d0a0b21-fbcc-4a17-b93f-6abd204b3204","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=infosistema","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e7261ea841304fc06380a63d7211fa1bd680c837_lout","baseUrl":"https://infosistema.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://infosistema.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4d0a0b21-fbcc-4a17-b93f-6abd204b3204","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9e06ff93c31a48e6af70279105b830af","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}